Terms & Conditions

1. Agreement Overview

These Terms & Conditions ("Terms") form a legally binding agreement between you and Within Reach, a United States–based company providing collaborative tools for families, caregivers, and vetted professionals (collectively, the "Services"). By accessing the Within Reach website, mobile experience, vendor marketplace, or any related feature, you confirm that you have read, understand, and agree to be bound by these Terms and any policies referenced below. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization, and "you" will refer to both you personally and the organization.

2. Services We Provide

Within Reach offers a secure workspace that helps families coordinate care, share updates, create digital obituaries, collect media, and manage vendor relationships surrounding serious illness and remembrance. Core capabilities currently include:

• Family coordination hub for schedules, assignments, journaling, and shared documents
• Messaging, commenting, and notification tools for approved participants
• Digital obituary and memorial page creation, hosting, and editing tools
• Document vault for advance directives, care instructions, and service programs
• Vendor onboarding, employee portals, and related marketplace workflows

We may add or remove features, beta-test functionality, or suspend access to parts of the Services as needed to maintain security and reliability.

3. Eligibility & Account Authority

To use Within Reach, you agree that you:

• Are at least 18 years old (or the age of majority in your jurisdiction)
• Have the legal right to share any health or personal information that you enter into the Services
• Will only invite teammates, family members, or vendors who are authorized to view shared data
• Will promptly update user permissions when someone should no longer access care records

Account administrators are responsible for configuring roles, reviewing invitations, and ensuring HIPAA or other privacy obligations are met before data is uploaded.

4. Account Security & Acceptable Use

Keep your credentials confidential and immediately notify us at support@withinreach.care if you suspect unauthorized activity. You agree not to:

• Upload malicious code, automated scraping tools, or attempt to probe system vulnerabilities
• Use the Services to harass, defame, or discriminate against any person or protected class
• Misrepresent your identity or pretend to be a healthcare professional when you are not
• Share login credentials or access to individuals outside the approved care circle
• Publish private content from the Services without the consent of the data owner

5. Protected Health Information

Many families store Protected Health Information (PHI) inside Within Reach. We implement administrative, technical, and physical safeguards aligned with HIPAA requirements; however, you are ultimately responsible for obtaining any patient consents, honoring authorization limits, and complying with applicable privacy laws in your jurisdiction. Do not upload information that you are not authorized to disclose.

6. Subscriptions, Trials, and Billing

• Subscription fees, seat licenses, and marketplace commissions are billed in U.S. dollars unless stated otherwise.
• Plans renew automatically until canceled. You can manage billing inside your account or by contacting support@withinreach.care.
• Taxes, bank fees, and currency conversion costs are your responsibility.
• Except where required by law, all payments are non-refundable once the billing period begins.
• We may suspend or terminate accounts for unpaid invoices or chargebacks.

We use trusted, PCI-compliant payment processors and do not store complete payment card numbers on Within Reach systems.

7. Vendor, Employee, and Third-Party Tools

The Services may link to third-party vendors, grief professionals, or partner applications (such as identity management, file storage, or analytics providers). Third parties are independent from Within Reach and may have their own contracts and privacy notices. We are not responsible for their acts or omissions. Your decision to purchase goods or services from a vendor is solely between you and that vendor.

8. Content Ownership & Licenses

You retain all ownership rights to the content, images, patient updates, and documents that you upload to Within Reach. By posting or otherwise transmitting content through the Services, you grant Within Reach a worldwide, royalty-free, non-exclusive license to host, store, backup, display, and process that content solely for the purpose of operating and improving the Services and fulfilling your requests. You affirm that you have secured all permissions needed to grant this license.

9. Intellectual Property

All software, designs, branding, logos, workflow copy, and proprietary know-how remain the exclusive property of Within Reach or its licensors. You may not copy, reverse engineer, or create derivative works from our platform unless you have written permission. Feedback you volunteer may be used by Within Reach without restriction or obligation to you.

10. Confidentiality & Security

We apply access controls, encryption in transit and at rest, audit logging, and personnel training to keep your information safe. You agree to treat any non-public information you learn about Within Reach, other customers, or vendors through the Services as confidential and to notify us immediately of any suspected breach or misuse. Security findings can be reported to support@withinreach.care.

11. Availability & Modifications

We strive for continuous uptime but may perform maintenance, modify features, or discontinue elements of the Services at any time. When materially reducing functionality, we will provide reasonable advance notice via email or in-product messaging. Continued use after changes take effect constitutes acceptance of the updated functionality.

12. Disclaimer of Warranties

The Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Within Reach disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, quiet enjoyment, accuracy of data, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or meet your specific regulatory requirements.

13. Limitation of Liability

To the maximum extent permitted by law, Within Reach and its officers, directors, employees, agents, and suppliers are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, goodwill, data, or other intangible losses resulting from your use of or inability to use the Services. Our aggregate liability for any claim relating to the Services will not exceed the amounts you paid to Within Reach for the Services giving rise to the claim during the twelve (12) months preceding the event.

14. Indemnification

You agree to indemnify, defend, and hold harmless Within Reach and its affiliates from and against all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your content; (b) your violation of these Terms or any applicable law; (c) your interactions with patients, family members, vendors, or other users; or (d) any dispute between you and a third party.

15. Suspension & Termination

We may suspend or terminate your access immediately if we reasonably believe you have violated these Terms, endangered the security of the Services, failed to pay fees, or used the Services for unlawful purposes. You may terminate at any time by discontinuing use and requesting account deletion. Upon termination, we will retain or delete data in accordance with our Privacy Policy and legal obligations.

16. Governing Law & Dispute Resolution

These Terms are governed by the laws of the United States and, where applicable, the laws of the U.S. state in which Within Reach maintains its principal place of business, without regard to conflict-of-law rules. You agree to resolve any dispute that cannot be settled informally in the state or federal courts located in that jurisdiction, and you consent to the personal jurisdiction of those courts. Mandatory consumer protection laws in your place of residence will remain unaffected.

Before filing a claim, please contact support@withinreach.care so we can attempt to resolve the issue amicably. Either party may seek injunctive relief to protect confidential information or intellectual property.

17. Changes to These Terms

We may update these Terms to reflect new features, regulatory requirements, or business needs. When we make material changes, we will post the updated Terms on this page and, when appropriate, notify you via email or in-app messaging. Continued use after the effective date constitutes acceptance of the revised Terms.

18. Contact Us